FAQ
1. What are Zer Matok’s delivery charges?
Same day delivery to Gush Dan (Tel Aviv, Ramat Gan, Givatayim) costs 25 ILS.
Same day delivery to other cities in Gush Dan – 40 ILS
Delivery to all other parts of the country, up to three days – 40 ILS
2. What are your delivery times?
Orders placed by 4 p.m. will be delivered on the same day, in coordination with the recipient, in the Herzeliya – Rishon Lezion delivery areas. (For moshav towns, please call the store for delivery timings).
Orders to towns outside of the delivery areas will be delivered within 3 working days (we recommend calling the store to check). Please
note that on busy days such as holidays and special days (Valentine’s Day, Tu B’Av) and rainy days we cannot guarantee our normal delivery times. Please take into account that our deliveries are made by dedicated couriers and occasional mistakes can happen. If the bouquet’s arrival time is important to you, please contact us to check whether we can ensure your delivery is made on time.
Same day delivery areas!
Herzeliya, Ramat Hasharon, Petah Tikva,
Givatayim, Bnei Brak, Ramat Gan, Tel Aviv, Bik’at Ono,
Yehud, Savion, Kiryat Ono, Rishon Lezion,
Bat Yam, Holon, Tzrifin, Ness Ziona, Rehovot.
3. What do we do when the recipient is not home?
If confirmed by the sender, the bouquet will be left at the recipient’s door or with one of the neighbours. If the sender does not agree to this, the bouquet will be returned to the store and sent another day, which means we will have to charge redelivery fees.
4. How long will the bouquet remain fresh?
Once dispatched from the store, our bouquets can be kept for at least two months. We take great care to ensure the freshness of our bouquets.
5. What sweets are included in Zer Matok’s bouquets?
Unless otherwise stated, our bouquets are made up of mainly luxury quality delicious and kosher praline chocolates, made by the Italian confectioner Sorini. All sweets are carefully selected and tested by us.
6. Store opening hours:
Sunday – Thursday 9:00 a.m. – 7:00 p.m.
Friday and Holiday eves: 9:00 a.m. – 3:00 p.m.
7. How are deliveries made?
Our bouquets are delivered by a skilled and responsible team of couriers, some on motorbikes and others in cars, depending on distance and the size of the bouquet.
All bouquets are dispatched from the Ramat Gan area and packaged in bubble wrap in order to protect them in transit.
8. Why is a sweet bouquet better than a real flower bouquet?
Sometimes it’s great to receive a traditional, elegant and colourful flower bouquet. However, some places don’t allow flower bouquets to be brought in. For example, hospitals don’t allow flower bouquets to be left with the patient or in the maternity room. Meanwhile, a
sweet bouquet has the appearance of a flower bouquet, plus it can be enjoyed as a treat and shared with others.
9. What is a sweet bouquet?
At Zer Matok, we make bouquets made entirely of fine praline chocolates, gummy sweets and other sweet treats.
